"I judge restaurant's on their food as well as service and not only does Sails have FANTASTIC food the service is great too. Unless you're a hoity toity snob, you will love this place. If you are, then stay away, us locals don't want to hear you complain. For the lady with the sweater, they most likely didn't offer you compensation because they don't want you to come back. "
"This was the most disastrous meal I have ever had. My mother took her friend and me there with plans for a relaxing evening. The service during the meal was mediocre, but what compels me to post a comment is that after the meal and paying the check, a busboy dumped an entire tray of dishes on my back! There was glass all around me, and if my mother hadn't seen what was happening and pulled me toward her, I could have been seriously hurt. Accidents happen, of course, but in this case the situation was handled extremely poorly by the manager. She only cared about whether I was hurt or not - never offered an apology, never did a single things to make amends. She just wanted my name to put in the log of events for the night. When we got home, we discovered my sweater had a hole in it from the broken glass that fell on me. We called within a hour of leaving the restaurant and explained my sweater was damaged. The manager simply asked, "Well, was it a new sweater?" No offer was made to clean or repair my sweater, much less replace it. So I would recommend you avoid this restaurant. The room is pretty, but the food is average at best, and the service horrendous. There are much better restaurants in the area, like Steve and Cookie's in Margate."
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